Case Study: High Value Jewellery Manufacturer – Quality Function Development

Our experience shines through

Tasked with conducting a review of a branded high value jewellery manufacturer’s global quality operating processes versus automotive best practice, Jigsaw Business Group set a team of expert Quality Assurance practitioners to work to identify industry practices that could be enhanced by the application of proven automotive quality assurance tools and disciplines. This included the deployment of clear and robust policy, governance and structure; the inclusion of lessons learned feedback to design function DFMEA; the deployment of a structured NPD/NPI calendar and company wide use of standard problem solving techniques 8D.

The real challenge faced by the Jigsaw team on this project was how to take automotive best practice quality tools and apply them in an industry with a completely different mind set and definition of Quality. Using our knowledge and experience, the Jigsaw team were able to show practical application of the proposed changes and all of the teams proposals were adopted by the client and have proved to have a significant positive impact on product quality, cost and timing.

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Service: Supply Chain