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Driving Change : Delivering Results

Customer Service Representative

A multi-national global company, our Client’s business was founded in the United States of America, as a firefighting equipment company that developed an aerial work platform specifically designed for aerial firefighting and rescue work.

These products set the standard for aerial firefighting equipment, which were proven for reliability and versatility, and created the foundations for our Client’s product line as we know it today. One of the founding members of the global aerial work platform industry, the focus on innovation remains at the heart of the company. We are currently looking to recruit a French Speaking Customer Service Representative on behalf of our Client; based in Washington, Tyne and Wear

Role Summary:

As a part of our international customer service team you will be working closely with sales and production teams to create a customer friendly environment. We expect that you are responsible, service-minded and dedicated to provide high quality service to our customers.

Key responsibilities:

Providing a highly efficient, service orientated order fulfilment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision, in line with customer requirements

· Pro actively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service

· Monitor customer account and/or order status on a regular basis, resolving problems with potential customer impact e.g. credit blocks, delivery issues

· Control the delivery process, preparing associated documentation for goods despatch, booking transportation and agreed lead times

· Maintain system housekeeping

Knowledge, skills & experience required:

· Excellent team player, but with the ability to work on own initiative.

· Excellent communication skills, both written and verbal.

· Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.

· Experience in a service related role and environment.

· Experience in logistics and export documentation will be useful

· Experience in letter of credits will be useful

· Flexible and service-minded approach towards internal and external customers

· Knowledge of common Microsoft programs and ability to quickly learn to master our order processing system

· High degree of work responsibility and ability to get things done

· Excellent organisational skills and ability to prioritise and adapt to change.

· Self-driven, motivated, flexible and enthusiastic

· Fluency in English and French both written and spoken.

Industry: Aerial Work Platform, Engineering Manufacturing

Location: Washington, Tyne and Wear

Salary: Negotiable

Contract type:

To apply please submit a current CV, along with details of your current earnings to:

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