Customer Liaison -Logistics


Working for an industry leader with huge expertise in sophisticated thermoplastic parts manufacturing to advance the possibilities of lightweight automotive parts design for the global vehicle industry.

Job Overview:

In this role, you will be integral to the shorten commitment to excellence and continuous improvement, driving operational success and customer satisfaction. You will coordinate seamlessly between customers and production.


  • Monitoring and control of customer orders
  • Coordination with customers and production
  • Monitoring and processing tasks in customer portals
  • Supporting container management and packaging changes
  • Creating and publishing loading lists for shipment
  • Processing manual orders
  • Internally providing customer data for all departments, e.g., customer orders, contacts, packaging plans
  • Supporting inventory and stock management including corrections
  • Maintaining customer master data in the ERP system and monitoring the EDI interface with its references
  • Supporting empties management and further development of the system
  • Ensuring compliance with company guidelines, IATF16949 processes, and 5S rules
  • Contributing to continuous improvement processes (CIP)
  • Supporting company activities in health, safety, and environmental protection
  • Economical and conscious use of all environmentally relevant resources (energy, materials, auxiliary/operating materials)
  • Implementing all environmental and occupational safety requirements

Education/Work Experience Requirements:

  • Completed commercial training or equivalent qualification
  • Professional experience in customer service
  • High commitment and independence, as well as strong communication skills and assertiveness
  • Proficient in Microsoft Office applications and ideally experienced with an ERP
  • Level C1 in both German and English

Personal attributes / characteristics

  • Can work independently
  • Works well in a team environment
  • Persistent with routine tasks
  • Comfortable Interacting with assigned customers, with colleagues, management, and other departments.
  • Self motivated

Book your free consulation

Fill in your details and one of our expert consultants will be in touch as soon as possible to arrange a suitable date and time for your consultation.

    Fields marked with (*) must be completed