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Protecting your sustainable investments

The Jigsaw Business group is partnered with the largest solar PV and BESS Original Equipment Manufacturers (OEM) to provide solar PV system warranty services that support our clients in field products. Sustainable solutions and solar energy infrastructure, are long term investments that can have significant returns. However, their effectiveness can be compromised when warranty repairs and maintenance aren’t conducted in an appropriate timeframe.

Our qualified technicians offer warranty services that can apply to every key solar component. We are always on standby to replace damaged parts, conduct targeted repairs, and efficiency-focused maintenance services.

Partners

Our solar PV warranty services

We are committed to driving transformative change for the STEM businesses we work with, which is why the Jigsaw Business Group has a division dedicated to sustainable solutions. Its warranty services cover the entirety of the UK, as well as other locations around the world to provide timely support for sustainable systems. Our goal is to empower our clients to be the best version of themselves they can be. To this end, our solar warranty services include:

Replacing non-functional parts.
Removing defective components
Maintaining system performance.
Ensuring key parts are working efficiently.
Repairing damage to the solar PV system.

Testimonial

“Hi Michelle, I just wanted to say that you and the guys who installed the battery this week have been absolutely excellent. Your communication and chase ups were excellent. The guys installing were also great, and that they did it a day earlier really helped me out. It’s a massive heavy weight thing, and it was in a bit of an awkward space, but they managed it, stopped till late till it was done, and took away all the boxes and rubbish. Can’t thank you enough!”

A warranty service tailored to your needs

While most sustainability service providers will focus on a single area, such as solar panel warranty or inverter warranty, the Jigsaw Business Group has the capabilities to support businesses regardless of their warranty. Our expert technicians provide our clients with peace of mind by protecting their sustainable investments when unexpected damage or faults occur.

Before devoting resources to carry out the work necessary to fulfil our client’s warranty requirements, we consider the type of warranty your system has. Our technicians can meet the needs of a variety of warranties, including:

Labour warranty

The Jigsaw Business Group can send expert solar technicians to our client’s premises to fit replacement parts at short notice. This includes the removal of old and damaged parts, often from elevated positions that are exposed to the elements. Our team has the equipment and knowledge to conduct this work with minimal risk.

Performance warranty

Our warranty services include measures to ensure systems maintain operational efficiency. The level of performance can vary between suppliers. For example, a SolarEdge battery warranty lasts for 10 years and secures at least 70% efficiency. An LG solar panel warranty is a 25-year limited warranty period, with power output requirements starting at 95% and then decreasing each year from the 5th.

Product warranty

We offer support services tailored to our client’s solar PV system. This means we can provide solutions for issues that affect any number of different components. In the event a client chooses to expand the number of solar panels, or other accompanying components, we scale our warranty services for maximum customer satisfaction.

Labour warranty

Performance warranty

Product warranty

Avoid the cost of breakdown

By using our bespoke warranty services, your business will have access to an extensive network of highly skilled sustainability associates. If you need to invoke your SolarEdge inverter warranty, or a warranty for any solar PV component or supplier, the Jigsaw Business Group can complete that work. Our services are highly responsive to ensure our client’s renewable energy systems are restored as quickly as possible. This in turn enables you to experience the following long term benefits:

Increase efficiency of renewable energy.
Minimal disruption from power outages thanks to stored backup power.
Decrease running expenses.
Mitigate business risk.

Solar PV Warranty Case Study

Project Summary

Product: PV system

Service: Synergy units upgrade

The Challenge

The Customer needed to upgrade already installed commercial PV systems across the UK.
Speed, efficiency, quality and cost were the key targets of the campaign.
The nature of the work required both internal and roof access across various sites and the customer enquired about most cost-effective way that Jigsaw could provide this.

The Solution

Jigsaw provided complete service package which included transportation and storage of additional devices, end-customer care and digital evidence of before/after condition of the system.
Using the planning and execution skills from our Consultancy business we were able to design an efficient, cost-effective process to manage the campaign.
Utilising Jigsawsafe® digital link, the team sent pre-visit assessment surveys to end-customers thus validating the conditions of the product and access to it.
Performing to strict standard operation instructions embedded digitally in Jigsawsafe® forms, we were able to ensure the work is done according to SolarEdge’s instructions and provide digital evidence that work was completed successfully.

Why Jigsaw Business Group?

A proven track record with a team possessing real industry experience with empathy to support businesses accordingly, understanding individual pain points;
A progressive company delivering premium level support services working in strict adherence with robust in-house best practices in accordance with all industry standards.

Key Achievements

2037 installations across the UK
Overall execution speed was declared best-in-class among all Service Partners in Europe

Other Case Studies

LG Energy Solutions

Product: Battery Energy Storage System

Service: Software upgrade and replacement

The Customer needed to upgrade already installed commercial PV systems across the UK.
Speed, efficiency, quality and cost were the key targets of the campaign.
The nature of the work required both internal and roof access across various sites and the customer enquired about most cost-effective way that Jigsaw could provide this.

Jigsaw provided complete service package which included transportation and storage of additional devices, end-customer care and digital evidence of before/after condition of the system.
Using the planning and execution skills from our Consultancy business we were able to design an efficient, cost-effective process to manage the campaign.
Utilising Jigsawsafe® digital link, the team sent pre-visit assessment surveys to end-customers thus validating the conditions of the product and access to it.
Performing to strict standard operation instructions embedded digitally in Jigsawsafe® forms, we were able to ensure the work is done according to SolarEdge’s instructions and provide digital evidence that work was completed successfully.

A proven track record with a team possessing real industry experience with empathy to support businesses accordingly, understanding individual pain points;
A progressive company delivering premium level support services working in strict adherence with robust in-house best practices in accordance with all industry standards.