LG Energy Solutions case study

Product: Battery Energy Storage System

Service: Software upgrade and replacement

With products across the UK and Ireland, the customer needed a Service Partner to assure the installation of new software, warranty and RMA replacement completed in the most professional and cost-effective way.
Previous experience with service providers in Europe did not hit LG targets, with aborted trips measuring at >30%

Jigsaw provided complete service package which, in addition to the software upgrade and replacement of batteries, included custom clearance for new product, transportation and storage of batteries, end-customer care and digital evidence of before/after condition of the system.
Using the planning and execution skills from our Consultancy business we were able to design an efficient, cost-effective process to manage the campaign.
Utilising Jigsawsafe® digital link, the team sent pre-visit assessment surveys to end-customers thus validating the conditions of the product and access to it.
Performing to strict standard operation instructions embedded digitally in Jigsawsafe® forms, we were able to ensure the work is done according to LG’s instructions and provide digital evidence that work was completed successfully.

A progressive company delivering premium level support services working in strict adherence with robust in-house best practices in accordance with all industry standards.
Unrivalled sector knowledge and technical expertise with an ability to look at things from a fresh perspective to deliver process driven solutions that help businesses to reduce costs, increase efficiencies and streamline business operations;

Product: Automotive textiles

Service: Customer coordination of plant closure

Product: PV system

Service: Synergy units upgrade

With products across the UK and Ireland, the customer needed a Service Partner to assure the installation of new software, warranty and RMA replacement completed in the most professional and cost-effective way.
Previous experience with service providers in Europe did not hit LG targets, with aborted trips measuring at >30%

Jigsaw provided complete service package which, in addition to the software upgrade and replacement of batteries, included custom clearance for new product, transportation and storage of batteries, end-customer care and digital evidence of before/after condition of the system.
Using the planning and execution skills from our Consultancy business we were able to design an efficient, cost-effective process to manage the campaign.
Utilising Jigsawsafe® digital link, the team sent pre-visit assessment surveys to end-customers thus validating the conditions of the product and access to it.
Performing to strict standard operation instructions embedded digitally in Jigsawsafe® forms, we were able to ensure the work is done according to LG’s instructions and provide digital evidence that work was completed successfully.

A progressive company delivering premium level support services working in strict adherence with robust in-house best practices in accordance with all industry standards.
Unrivalled sector knowledge and technical expertise with an ability to look at things from a fresh perspective to deliver process driven solutions that help businesses to reduce costs, increase efficiencies and streamline business operations;