Client: Pandora

Location: Thailand

Services: Supply Chain

Project Summary

Pandora, which had grown exponentially from an independent retailer to a globally recognised jewellery brand, needed support on global quality issues whilst embedding appropriate operating systems and processes.

The Challenge

  • The requirement to find a solution that would fix persistent quality issues whilst also reviewing and advising on global quality operating processes and quality aspirations;   
  • Taking automotive best practice quality tools and applying them to an industry with a completely different mindset and definition of Quality.

Why Jigsaw Business Group

  • A proven track record with a team possessing real industry experience, as such, possessing empathy to support businesses accordingly understanding individual pain points.
  • Unrivalled sector knowledge and technical expertise with an ability to look at things from a fresh perspective to deliver process driven solutions that help businesses to reduce costs, increase efficiencies and streamline business operations;

  • A progressive company delivering premium level support services working in strict adherence with robust in-house best practices in accordance with all industry standards.

The Solution

  • Jigsaw Business Group established a team of International Quality Assurance experts to identify company and industry practices that could be enhanced by the application of proven automotive quality assurance tools and disciplines; 
  • Project activities were spread across several regions – Europe, Asia, US and deployed across local practitioners;
  • Jigsaw Business Group worked across the entire Pandora supply chain to demonstrate how quality is impacted across this;
  • The deployment of clear and robust policy and governance frameworks; the inclusion of lessons learned feedback to design function DFMEA; the deployment of a structured NPD/NPI calendar and company wide use of standard problem-solving techniques 8D;
  • The deployment of key local experts: a design expert from Germany, a Problem-Solving expert in the US and a Quality Auditor in Thailand;
  • Due care and practical technics used to ensure the client was brought with us on every step of the journey from Quality Control to Quality Assurance.

Key Achievements

  • The root cause of the main defect was identified and countermeasures implemented;
  • Of the 11 changes proposed by Jigsaw, ten were adopted and implemented by Pandora and proved to have a significant positive impact on product quality, cost and timing;
  • An additional scope item – a Product Recall Process – was designed and developed by Jigsaw and is now fully implemented by Pandora;
  • Processes and policies were implemented, making the client self-sufficient in their strive for product quality.